Description of Service:

Management and support of physical and virtual server infrastructure located in the UH Data center, PGH, and Victoria that provides the UH private cloud. UH private cloud services available via SLA on a cost reimbursable basis. The UH private cloud is used to support all mission critical UHS/UH enterprise applications/services.

Business Owner:

Various (e.g.  Administration, Colleges, Divisions)

UIT Service Manager:

Howard Jares

UHS Service?

Yes

How To Request:

Through assigned System Administrators (per server) for enterprise services and/or SLA (see Hosted Services)

Minimum Service Level:

99.9% availability; 7/24/365 except backup window

Maintenance Windows:

Saturdays, Midnight - 4 a.m.

Support (Tier 1):

Howard Jares: hjares@central.uh.edu

Support (Tier 2):

David Frankfort

Support (Tier 3):

Darren Neorocker

Charges (if applicable):

SLAs for Hosted Services to BUs